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I've spent my entire life in the car business, so when I walk into a service department, I see it differently than the average female customer. My focus immediately goes to how employees interact with each other, how customers are treated, and how the process could be improved to create a smoother, more satisfying experience. While my perspective is shaped by industry experience—not as a typical …
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Anyone who's been in the car business for a decent amount of time knows that the business is filled with uncertainty. It's basically a masterclass in controlled chaos. But even by these standards, these new tariff threats feel like someone shook the Etch-A-Sketch we’ve all been trying to draw a stable business on. It’s enough to make even the most zen-like person feel a little twitchy. As a …
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Running a car dealership without understanding your financial statement is like driving blindfolded—you might keep the engine running, but you won’t know when you’re about to crash. Whether you’re a dealer principal, GM, or department manager, understanding how to read your dealership’s financial statement is one of the most powerful tools you have for making better decisions. This post will …
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There’s a certain kind of paralysis that sets in when everything feels like it’s falling apart—like when your phone pings with a “low storage” warning and your accountant texts, “Can we talk?” So I almost didn’t write this post. It felt indulgent, like rearranging throw pillows during a house fire. But then, a few things happened this week—little moments, like overhearing a dealer mutter, “I …
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