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The car business is a high stakes gambit. The average consumer believes manufacturers just build cars and dealers sell them - simple as that. But it's actually a complex franchise system with millions of moving parts that are difficult to control. From every manufacturer and supplier, to the dealers, their managers and team members, it'a giant machine with not much wiggle room between breakeven …
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Have you ever had a negative experience with a business? Most of us have and some of us have had a few nightmares. How did it make you feel when it happened? Anger, frustration, disappointment, an urge to tell everyone you know? Customers are just like us: they experience the same reactions, including that primal urge to tell the world they've been wronged. We live in a world of declining …
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My grandfather was a Buick dealer in downtown Los Angeles in the 1950's-60's. His majority partner was Charles S. Howard, a pioneer car dealer and early Buick distributor, who turned to horse racing and became internationally known as the owner of Seabiscuit. My grandfather was the CFO at Howard Buick, which was on Figueroa Street, just south of what is now Staples Center (yes, I will always call …
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Editor’s note: This is a guest post by Darlene Garcia. Darlene is a seasoned dealership CFO/controller with specific expertise in California labor laws. Dealership compliance is a big industry due to the regulatory nature of automotive retail. Darlene takes the complexity out of what is sometimes very dry subject matter and morphs it into easy-to-understand tips for dealers. Enjoy! When Kathi …
Continue Reading about Ensuring Dealership Compliance with California’s Strict Meal and Break Laws →
