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Humans are hard-wired to seek pleasure and avoid pain. Change doesn't fall under either of those columns. Digital transformation (the reinvention of an organization through the use of digital technology to improve the way it performs and serves its customers) is steps beyond that and can actually eat change's lunch. Only true leaders know that to get anywhere worthwhile, you have to push past …
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Making the digital transformation, from traditional roots as a sole bricks-and-mortar company into building out a digital and social commerce experience for customers, is crucial to the survival of retail as we know it. Retail businesses must respond to new shopper expectations. Looming changes to the status quo are forcing companies to bridge digital and physical shopping experiences and to …
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Nearly every industry is at a crossroads on how best to get their products and services in front of the right buyers. Whether it's the waning of print and radio advertising effectiveness or the fact that online banner ads are becoming obsolete, it seems no matter which way you turn, these "traditional" forms of advertising just aren't cutting it anymore. Zenith/Publicis estimates that spending on …
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You know the feeling: you come home content and enthusiastic after a hard day's work having delivered excellent customer experiences and made a positive impact on your customer's lives. The next morning, you wake up to a notification that someone has left a 1-star rating on one of your online ratings profiles. That's the moment when you finally decide that you've got to find ways to stop social …
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