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During my first years in the car business, I wore a lot of hats in each job position I had. The one thing I learned early is that the accounting office staff are often the clean up crew when several types of problems arise. There are still systems and procedure hiccups that happen today, but thanks to technology and automation they are fewer in number. This CDK cyber attack is on a whole …
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The car business is a high stakes gambit. The average consumer believes manufacturers just build cars and dealers sell them - simple as that. But it's actually a complex franchise system with millions of moving parts that are difficult to control. From every manufacturer and supplier, to the dealers, their managers and team members, it'a giant machine with not much wiggle room between breakeven …
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Have you ever had a negative experience with a business? Most of us have and some of us have had a few nightmares. How did it make you feel when it happened? Anger, frustration, disappointment, an urge to tell everyone you know? Customers are just like us: they experience the same reactions, including that primal urge to tell the world they've been wronged. We live in a world of declining …
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My grandfather was a Buick dealer in downtown Los Angeles in the 1950's-60's. His majority partner was Charles S. Howard, a pioneer car dealer and early Buick distributor, who turned to horse racing and became internationally known as the owner of Seabiscuit. My grandfather was the CFO at Howard Buick, which was on Figueroa Street, just south of what is now Staples Center (yes, I will always call …
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