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"There are only two ways to influence human behavior: you can manipulate it or you can inspire it." ~Simon Sinek, Author, "Start With Why" It's a tall order to inspire customer loyalty. Every business would like to maintain and grow a loyal customer base. However, most revert to manipulative marketing to get the transaction "in the books". The point is to get them coming back again and again - …
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Creating a personalized, customer-focused environment reveals to buyers that your business is easy and friendly to work with. There is no better way to convey an outstanding customer experience than offering helpful, useful information that prospects can readily access. A recent study by eMarketer shows that US consumers are choosing small businesses because of the personalized experiences they …
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Every single time I speak to a group about Social Media, someone (or two) raises their hand with a question about Yelp - and with good reason. Like all Social networks, Yelp has its idiosyncrasies. It takes time and effort to learn the ins and outs of Yelp and how to make it work for your business. I have a friend who lives in Silicon Valley. He decided it was time to replace his old car. He …
In order to be a next generation salesperson, you need to master the techniques of Social Selling. I see a lot of salespeople who use hope as a strategy. They keep hoping that the good old days of 2007 were still here. They resist any mention of Social Media or networking. Every time they get the chance, they call it "a fad." Now, even if you are one of those types of thinkers, there's a …
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